Top three questions
How do I manage my subscription?
The easiest way to make changes to your subscription, such as changing your address, updating a payment method or pausing or cancelling your subscription is through our online portal here. You’ll need your Subscription ID to sign in, which can be found on your welcome email or you can request a reminder at that link. If you prefer you can also email us at firstname.lastname@example.org and we’ll be happy to help.
How do I activate my digital subscription?
Log in to the digital section of our website using your subscription ID to access digital editions of Delayed Gratification, including our full archive going back to the first issue in 2010, as well as exclusive audio and video content.
Your subscription ID should be on your welcome email – if you can’t find it just email us at email@example.com and we’ll send it to you.
Where is my magazine?
We send out our magazine quarterly, in March, June, October and December, and we’ll send you an email to let you know it’s on its way to you. UK deliveries are all sent with Royal Mail 2nd class post, and should take 2-3 working days to arrive. We have found that international deliveries within Europe take between 7 – 12 days, and deliveries across the rest of the world take around 7-10 working days. Further info on delivery is below.
The dates on my issue are old – is it out of date?
Probably not! Each issue is published three months after the dates covered, to give us time to revisit events and give the final analysis. So the issue covering October/November/December is published in March, the issue covering January/February/March is published in June, the April/May/June issue is published in September and the July/August/September issue is published in December.
Are you distributed outside of the UK?
Absolutely: we have an ever-growing international distribution, you can see a full list of stockists here. Orders from our online store and subscriptions also ship internationally.
How are you funded?
The magazine is 100% funded by our readers. We don’t carry advertisements or run placed articles or advertorials. We are also committed to paying all of our contributors fairly and paying any interns that work with us.
Who prints your magazine?
We are printed by Crystal Press, and very good they are too. We can thoroughly recommend them.
How can I change my address?
The easiest way to update your address is via your customer portal. Subscribers can sign up/log in here. You can also email those changes to us – firstname.lastname@example.org
What happens if I forget to tell you about a change of address?
If you miss an issue because you’ve not updated your address with us, then we will be happy to send you another copy – however we will have to charge the postage fee to redeliver the issue to you.
How do I contact your subscriptions department?
You can contact our subs department on +44 (0)203 865 6082 or on email to email@example.com. You can also use your customer portal to see all your account information and make changes.
What does a recurring subscription mean?
Most of our subscription plans are annual recurring subscriptions – this means that each year your subscription will automatically renew once you have received your 4th issue for that term. This is the easiest way to keep receiving the magazine with an uninterrupted service, and is the best price too! However, subscribers are under no obligation to continue those recurring payments, and if at anytime you would like to cancel that automatic renewal please feel free to get in touch and we will take care of that for you.
When will I receive my magazine?
Delayed Gratification is a quarterly publication, published in March, July, September and December every year. This means that if you sign up in January, for example, you would receive your first copy of the magazine as soon as it is published in March. If you add a copy of the current issue or a set of the last four back issues to your order, they will be sent out straight away.
Can I set up a gift subscription?
Yes, it’s easy to give the gift of Slow Journalism – just head to our subscription page here and click the ‘for someone else’ button. Once the subscription is set up we will also send you a link to download a gift certificate.
Will you email my gift recipient?
We ask for your gift recipient’s email address in the sign-up process so we can let them know each quarter that their magazine is in the post. We’ll only email them after their issue has been sent out – they won’t receive the subscription confirmation, we’ll send that to you as the customer.
How do you ship the magazines, and how long does it take?
UK deliveries are all sent with Royal Mail 2nd class post, and should take 2-3 working days to arrive. We have found that international deliveries within Europe take between 7 – 12 days, and 7-10 working days across the rest of the world. Shipping is included in the cost of your subscription.
If your magazine delivery is delayed or does not arrive within these time frames then we ask you to wait for the following period before contacting us to request a replacement delivery:
UK: Ten working days after posting
Rest of world: Twenty working days after posting
How do I access my digital subscription?
When you sign up for a print and digital or digital subscription, we’ll email you a subscription ID which allows you to log in to the digital section of our website.
Here you’ll find digital editions of every issue of the magazine going back to the first magazine from 2010, as well as exclusive video and audio recordings of our journalists giving the background behind our stories. The digital editions are online flick-books which allow you to read the features and enjoy the infographics and photo stories as originally printed.
Can I access my digital subscription offline?
No. While the digital editions work on tablets, phones and computers, you’ll need to be online to view them and access the video and audio content. Unfortunately we can’t offer downloadable digital editions at the moment.
What payment methods do you accept?
You can pay for your subscription with a credit card or debit card, and we do accept American Express.
How do I manage my subscription?
The easiest way to manage your subscription is via your customer portal. Here you can view all your subscription and payment details and make changes to your payment method and addresses. Subscribers can sign up/log in here. You can also call or email us with any changes you would like to make.
How do I cancel my subscription?
To cancel the automatic renewal on your subscription, please send an email to firstname.lastname@example.org and we’ll take care of that for you.
I am a writer / illustrator and I want to submit a pitch to Delayed Gratification. Who do I talk to?
Please email to email@example.com.
Do you offer internships?
Sadly we’re not currently offering internships or work experience at Delayed Gratification
Are all pitches reviewed?
Yes they are all read, without exception, but given the number of submissions we receive, we cannot always send an acknowledgment.
What sort of articles are you looking for?
Delayed Gratification is dedicated to Slow Journalism. Our ideal article brings fresh insight into an event in the preceding quarter or uncovers an unreported story from the period. We do not publish fiction and quality is key.
I wrote a proposal a month ago and I still have not received a reply a month later. Is this normal?
We receive many ideas and it is not always possible to respond. Do not hesitate to follow up over email.
I would like to sell Delayed Gratification, how can I do that?
Drop a line to Matthew Lee at firstname.lastname@example.org
Do you create infographics for anyone else?
Yes we do – drop Rob a line at email@example.com to discuss what we can do. We also run regular courses in feature-writing and infographics creation – check out our events and classes section to see the latest.
A slower, more reflective type of journalism”
Jam-packed with information... a counterpoint to the speedy news feeds we've grown accustomed to”
A leisurely (and contrary) look backwards over the previous three months”
Quality, intelligence and inspiration: the trilogy that drives the makers of Delayed Gratification”
Refreshing... parries the rush of 24-hour news with 'slow journalism'”
A very cool magazine... It's like if Greenland Sharks made a newspaper”
The UK's second-best magazine” Ian Hislop
Editor, Private Eye
Perhaps we could all get used to this Delayed idea...”